Apex Legends Update Seemingly Resets Players' Accounts

Apr 03, 2019 11:00 AM PDT "We are aware and looking into the issue with accounts losing their progress after the update today."

by Colin Stevens

Some players report the latest update for Apex Legends has wiped their progress, and developer Respawn Entertainment is working to fix the issue.

The official Respawn Twitter account posted about the issue, saying "We are aware and looking into the issue with accounts losing their progress after the update today. Will provide update ASAP."

We are aware and looking into the issue with accounts losing their progress after the update today. Will provide update ASAP.

— Apex Legends (@PlayApex) April 3, 2019

A Respawn community manager also posted about the problem on Apex Legends’ Reddit page, saying the developer will start turning off servers to do maintenance and is recommending players not buy or craft anything until the issue is resolved.

According to the official patch notes post, Patch 1.1 rolled out at 10 a.m. PT, and offered various quality of life changes and bug fixes. This issue appears to be impacting PS4 and Xbox One players. It’s common for developers to backup a huge amount of player data before releasing an update, so these resets will hopefully only be temporary.

Reddit user UrsineVulpine wrote "This is great, only the update wiped my stats, level, battle pass levels, unlocked legends, skins, crafting metals, legend tokens and refunded my coins for buying the battle pass and reset everything back to 0. Any danger of a fix for that?!"

Another user wrote "My account reset is deeply concerning. 221 Hours played and a ton of packs purchased. I’m stumped, well and truly!"

For more on Apex Legends, check out our ranking of every Season 1 Legend, how another new Legend will be added during Season 1, and how the developer removed a favorite camping spot from Bunker.

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Colin Stevens is a news writer for IGN. Follow him on Twitter.

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