Jive Review: Robust Reporting and High Call Quality

Jive is a small business VoIP provider that focuses on providing a plug-and-play setup and an easy-to-use user interface. With this hosted VoIP system, you’ll be up and running with little downtime.

So, what else makes Jive a good choice for small businesses? We reviewed everything the company has to offer and tested some of their features to give you a better look at what you’re buying before you actually buy.

Keep reading my Jive review to learn everything there is to know about this VoIP provider.

Overview

Summary: Jive is dedicated to providing the best configuration process along with a simple user interface that makes using the system easier for everyone involved. This is a hosted VoIP service, meaning you don’t need to maintain any extra hardware on site.

What We Liked

Super simple configurationHigh call qualityThorough reporting and monitoring functionality

What We Didn’t

Customer support isn’t the greatestVideo conferencing costs extra

Setup Process

Getting set up on Jive is simple enough. The best part about the setup process is how involved Jive is throughout. After registering for the service, a service representative will work closely with you to ensure you’re up and running as soon as possible.

During the setup process, you can port over any existing phone numbers, choose your own toll-free phone number, pick a fax number and get phone numbers for individuals on your team.

After working through all these initial steps, you’ll have the option to get on a call with your service representative and go through a configuration call. While this isn’t a requirement, it’s incredibly helpful. This added service is especially for those who aren’t familiar with VoIP systems in general.

Jive sells phone systems pre-configured with their software for easier setup.

This VoIP provider sells phone systems that are pre-configured with all the necessary software, and we recommend following that route if possible. If you purchase Jive’s phones, setup is as simple as plugging everything in and making calls.

Call Quality

Jive excels at providing excellent call quality. This call quality is backed up both by testing and customer reviews, where most customers agree that call quality is where Jive really shines. If you’re mostly concerned about call quality, both incoming and outgoing, you can’t go wrong with Jive.

Plan Availability and Pricing

Jive offers one simple plan with different pricing based on number of users.

One of the things that Jive does well is the way it sets up its pricing plans. Rather than provide a huge number of different tiers, Jive provides one all-inclusive tier whose price only changes based on the number of users you have.

For 1-4 users, you’ll pay $29.95 per user per month. Plans with 5-9 users pay $25.95 per user per month. With 10-24 users, you’ll pay $23.95 per month. For 25-49 users, you’ll pay $21.95 per user per month. When you have 5o or more users, you’ll pay $19.95 per user per month.

This pricing is a little less competitive than other virtual PBX systems that we’ve reviewed, but the plan does tend to offer more for your dollar over some of the other services.

Unfortunately, if you’re looking for more than just voice, you’ll need to pay extra for it. Features like premium video conferencing and contact center functionality are only available as paid add-ons.

Outstanding Features

The interface for Jive’s virtual PBX provides administrators robust reporting features. Through this comprehensive reporting functionality, you can see how many minutes you’re using and how many calls your placing overall.

You can pull reports from the organization as a whole or you can view numbers for specific users and phone numbers, narrowing down results by specific dates.

The base reporting features are good enough for most users, but Jive still offers a more in-depth reporting functionality as the Contact Center add-on if you want more.

Customer Support

Jive offers a variety of support methods for your convenience.

The one area where Jive disappointed us the most was in the customer service department. While the company offers a variety of different methods of contacting support we found support to be lacking.

Phone support came with long wait times and multiple transfers before our questions were answered. Jive customers also agree that the customer service is one of their biggest pain points. Out of everything, they wish their customer service was better.

After reviewing and testing Jive’s hosted VoIP service, we’ve given it a high score. Jive offers a ton of functionality in their base pricing, but you’ll need to shell out more cash for premium features like video conferencing or more robust reporting functionality.

While their continuing customer service could be improved, their initial setup support is stellar and incredibly helpful. Overall, Jive is a great choice for small business owners looking to up their VoIP game.

Jive allows you to use your own phones with their service, with limitations. Some phone systems may not be compatible with Jive, and configuration can be more difficult. Some customers reported that their existing phones didn’t work, even after a Jive representative said otherwise.

Jive only provides encryption on certain phone systems, including Cisco MPP, Yealink, and Polycom.

Yes! Jive allows you to port your existing phone numbers to your new service plan. All you need to do is send your previous provider a Letter of Authorization (LOA) to request they release your phone numbers.

Jive includes virtual fax functionality for free on all of their plans.

Jive Review: Robust Reporting and High Call Quality

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